Privacy policy

The data controller and business operator is Patch_Chaser Ltd (replace with your registered legal name), trading as Patch_Chaser, at Unit 12, 45 Example Street, London, EC1A 1AA, United Kingdom. Privacy requests: privacy@patchchaser.com.

• Name, email address and phone number
• Shipping address and order information
• Payment status (we do not store full card details)
• Product-submission details and uploaded images
• Website and device information (IP address, browser, pages viewed)

• Account administration
• Supplier intake and item assessment
• Order processing, payment and shipping
• Returns, refunds and dispute handling
• Fraud prevention and legal compliance
• Customer support
• Marketing, only where you have given consent

• Our payment processor
• Our website hosting and database provider
• Shipping carriers
• IT and support providers
• Authorities, where legally required

Order and transaction records are kept for as long as required by tax and accounting law (typically 6–7 years). Supplier submission records, including photographs and provenance details, are kept for up to 6 years to support authenticity, ownership and dispute enquiries. Marketing contact data is kept until you withdraw consent. Account data is kept while your account is active.

Data may be processed in the United Kingdom, the European Economic Area, and other countries where our service providers operate, including the United States. Where data leaves your region, we rely on appropriate safeguards such as standard contractual clauses.

Subject to applicable law, you may access your data, correct it, request a copy of it, ask us to stop using it, object to certain uses, withdraw consent, or request deletion. Send requests to privacy@patchchaser.com. We may need to verify your identity, and we will respond within the time limits set by applicable law.

We need your name, contact details and shipping address to accept and deliver an order. Without them we cannot process the order, arrange delivery, or handle a return or refund.

We use cookies and similar technologies that are necessary to run the site (session, cart and sign-in), and analytics to understand how the site is used. Non-essential cookies are used only where permitted by your choices, and you can clear or block cookies in your browser settings.